Frequently Asked Questions
Everything you need to know before you shop with us.
How long does shipping take?
Orders are processed within 1–3 business days and typically arrive within 7–20 business days, depending on your location.
Which countries do you ship to?
We currently ship within the United States. Check our Shipping Policy for the latest details.
How can I track my order?
You'll receive a tracking number by email as soon as your order ships.
What's your return policy?
We accept returns within 14 days of delivery for unused items in original packaging. See our Return & Refund Policy for full details.
Do your products come with a warranty?
Yes our products are covered against manufacturing defects. See our Warranty Policy for coverage details.
What payment methods do you accept?
We accept all major debit and credit cards through our secure Stripe checkout.
Can I change or cancel my order?
Contact us at support@nanaclays.shop as soon as possible. We can usually make changes if the order hasn't shipped yet.
Are your kitchenware products food-safe?
Yes, our kitchenware items are made from food-safe materials. Product-specific material details are listed on each product page.
How do I contact support?
Email support@nanaclays.shop or message us on WhatsApp at +1 803 243 7860. We reply within 24 hours.
Email us at support@nanaclays.shop or message us on WhatsApp at +1 803 243 7860.