Orders are processed within [1–3] business days of payment confirmation. Orders placed on weekends or holidays are processed the next business day.

Shipping costs are calculated at checkout based on your location and order weight. Delivery typically takes [7–20] business days depending on your destination. These are estimates and not guaranteed delivery dates.

We currently ship to addresses within the United States. [Update this if you ship internationally.]

Once your order ships, you'll receive a confirmation email with a tracking number so you can follow your package's progress.

Occasionally, shipments are delayed due to weather, customs, or carrier issues beyond our control. We appreciate your patience and will help track down any shipment that seems overdue.

Nanaclays is not responsible for packages marked as delivered by the carrier but lost or stolen after delivery. If this happens, please contact us and we will do our best to assist you.

Please double-check your shipping address at checkout. We are not responsible for orders shipped to an incorrect address provided by the customer. Contact us right away if you notice an error, and we'll try to update it before the order ships.

For international orders, any customs fees, import duties, or taxes are the responsibility of the customer and are not included in the item price or shipping cost.