You have 14 days from the date you receive your item to request a return. To be eligible, your item must be unused, in its original packaging, and accompanied by proof of purchase. Items marked as final sale, clearance, or damaged through misuse are not eligible for return.

Contact us at support@nanaclays.shop with your order number and reason for return. We'll respond with return instructions, including the return address. Items sent back without first requesting a return will not be accepted.

Please inspect your order upon arrival and contact us immediately if the item is defective, damaged, or incorrect, so we can make it right. Please include photos of the item and packaging.

Once we receive and inspect your return, we'll notify you of the approval or rejection of your refund. Approved refunds are processed to your original payment method within 5–10 business days. Original shipping costs are non-refundable unless the return is due to our error.

The fastest way to get the item you want is to return the item you have and, once the return is accepted, make a separate purchase for the new item.

You are responsible for your own return shipping costs, unless the item arrived damaged or defective. For items over $75, consider a trackable shipping service, as we can't guarantee we'll receive your returned item.