Refund policy

Thank you for shopping at Nanaclays. We want you to be fully satisfied with your purchase. Please read our return and refund policy below.

RETURNS

You have [14/30] days from the date you receive your item to request a return.

To be eligible for a return, your item must be:
- Unused and in the same condition that you received it
- In its original packaging
- Accompanied by proof of purchase (order number or receipt)

The following items cannot be returned:
- Items marked as final sale or clearance
- Products damaged due to misuse or normal wear and tear
- [Add any category-specific exclusions, e.g. items that have been installed]

HOW TO START A RETURN

To start a return, contact us at support@nanaclays.shop with your order number and reason for return. We will respond with return instructions, including the return address.

Please note: items sent back to us without first requesting a return will not be accepted.

DAMAGED OR DEFECTIVE ITEMS

Please inspect your order upon arrival and contact us immediately at support@nanaclays.shop if the item is defective, damaged, or if you received the wrong item, so we can evaluate the issue and make it right. Please include photos of the damaged item and packaging.

REFUNDS

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed to your original payment method within [5-10] business days. Please note that your bank or card provider may take additional time to process and post the refund.

Original shipping costs are non-refundable, unless the return is due to our error (wrong or defective item).

EXCHANGES

The fastest way to get the item you want is to return the item you have and, once the return is accepted, make a separate purchase for the new item.

SHIPPING RETURNS

You will be responsible for paying your own shipping costs for returning your item, unless the item arrived damaged or defective. Shipping costs are non-refundable.

If you are shipping an item over $75, consider using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee we will receive your returned item.

CONTACT US

If you have any questions about our Return & Refund Policy, please contact us:
📧 support@nanaclays.shop
💬 WhatsApp: +1-(803)243-7860